1.Terms and Conditions
Terms and Conditions
1. General
1.1 This website (www.batchsignetrings.co.uk) is owned and operated by Cad-man (UK) Limited which is company registered in England and Wales with the registration number 08460208 and whose registered address is at Jackson House, Station Road, Chingford, London E4 7BU, United Kingdom.
1.2 Our trading address is Unit 202, 42 Britton Street, London EC1M 5AD and our VAT registration number is 159215503.
1.3 You should read these terms and conditions carefully. You agree to be bound by these terms and conditions by using this site or by ordering any of our products. Please print or save a copy of these terms and conditions for future reference as we will not keep a file copy specifically for any transaction with you.
1.4 We may amend these terms and conditions and any related policy from time to time and therefore you should check them before you make a new purchase. Any changes will have effect on the date shown or will have immediate effect if no date is shown.
1.5 If you do not agree to our terms and conditions or related policies please do not proceed to use this website.
1.6 Cad-man (UK) Limited will be referred to as “Cad-man”, “us” or “we” throughout these terms and conditions. Users of this website will be referred to as “you” or the “user”.
1.7 Nothing mentioned in these terms and conditions affects your legal or statutory rights.
2. Your status
By placing an order through this site, you warrant that:
2.1 You are at least 18 years old.
2.2 You are legally capable of entering into binding contract.
2.3 You are an individual.
2.4 You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
3. Your order
3.1 Your order constitutes an offer to buy from us and will be subject to our acceptance as detailed below.
3.2 An order placed is also subject to your acceptance and compliance with these terms and conditions.
3.3 Cad-man reserves the right to reject an order.
3.4 An order may be placed by using the ordering process within our site.
3.5 You must ensure that all information relating to the order (including any measurements and artwork supplied) is correct.
3.6 You warrant that any artwork supplied does not infringe any third-party intellectual property or other rights and you licence us to use your artwork in order to fulfil the order. There is no obligation upon to return any artwork.
3.7 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3.8 All orders made are subject to availability and where any products are unavailable, we will endeavour to notify you as soon as possible.
4. Our acceptance of your order
4.1 Your offer to buy any customised goods (which are goods or products which are bespoke, made-to-measure, have been made to your specifications or which are personalised or engraved) will be accepted by us when we send you an email confirming your order and at this time a contract will be formed. No other action will constitute acceptance of your offer to purchase.
4.2 Your offer to buy any non-customised goods will be accepted by us when we email you to confirm that the goods have been dispatched to you and at this time a contract will be formed. No other action will constitute acceptance of your offer to purchase.
5. Our products
5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.2 The packaging of the product may vary from that shown in images on our website.
6. Your rights to make changes
6.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.
6.2 If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.3 We will not be obliged to comply with or accept any request to change an order.
7. Our rights to make changes
7.1 We may change the product to reflect changes in relevant laws and regulatory requirements and will endeavour to inform you of the change as soon as reasonably possible.
7.2 We may change the product to implement necessary minor technical adjustments and improvements and will endeavour to inform you of the change as soon as reasonably possible.
8. Prices and payment
8.1 The price of any products will be as quoted on our site from time to time and the price of the goods ordered will be as stated on our site at the time the order is made (or as stated within our quotation where a bespoke quotation has been provided to you).
8.2 Payment must be made in advance and the products will only be dispatched once full payment in cleared funds has been received.
8.3 Our prices include VAT but exclude delivery costs, which where applicable, will be added to the total amount due.
8.4 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
8.5 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If we become aware of such an error, we will contact you to inform you of the correct price and you will have the opportunity to re-order the item at the correct price or you may receive a refund of any payments made in advance.
8.6 If you order any goods from our site for delivery outside the UK, they may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
8.7 Where goods are being delivered to a destination outside the UK, you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
9. Discounts
9.1 Any discount codes offered can only be redeemed once for each purchaser and are only valid for new future orders.
9.2 Discount codes may not be transferred or redeemed for cash and cannot be applied retrospectively.
9.3 No more than one discount code may be used within an order.
9.4 We reserve the right to create additional terms and conditions in relation to discount codes.
10. Delivery
10.1 Delivery dates included within our website are estimates only. There is a possibility that unforeseen circumstances may delay delivery. Cad-man does not warrant or guarantee the delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.
10.2 All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.
10.3 If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery.
10.4 Where you receive notice of an unsuccessful attempted delivery, you will be responsible for using the details provided to contact the delivery company in order to re-schedule to the delivery.
10.5 The products will be at your risk from when the goods have been delivered to you or from when somebody authorised by you has taken possession of the products.
10.6 Ownership of the products will only pass to you once they have been delivered to you and once full payment to us has been made of all sums due including delivery charges. Until this time, the products are held by you on our behalf.
11. Your right to cancel
11.1 If you are contracting as a consumer, you may cancel a contract at any time within fourteen working days, beginning on the day you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy. Where the order constitutes more than one product which have been delivered separately, the period of fourteen days will begin on the day which you or somebody authorised by you has taken delivery of the last product.
11.2 Please be advised that you will have not have any right to cancel any contract for the purchase of customised products (as described above).
11.3 If you wish to cancel your contract within the fourteen-day period you must clearly inform us in writing by post or email:
Cad-man (UK) Ltd
Returns Department
Unit 202
42 Britton Street
London
EC1M 5AD
11.4 Upon receipt of this confirmation and subject to the conditions below all payments received will be reimbursed to you including the costs of any standard delivery. Costs relating to non-standard deliveries will not be refunded.
11.5 Your refund will be processed as soon as possible and, in any case, within 14 days of:
a. where goods have not yet been supplied, the date which we received notice of your cancellation; or
b. the date which we receive from you any products which were supplied.
11.6 Any products supplied must be returned to us no later than 14 days after we receive notification of cancellation from you. You will be responsible for any delivery costs relating to the return of the products to us.
11.7 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11.8 You will be responsible for the loss in value of the goods as a result of your handling. We reserve the right to deduct an amount from your refund relating to loss in value of any products to you as a result of your handling of the products.
12. Damaged products
12.1 We strongly recommend that you carry out an inspection of your product upon receipt.
12.2 If your product has been damaged prior to delivery to you or is defective (through no fault of your own including your use or handling of the goods) we will either repair the product or arrange a refund at our sole discretion.
12.3 A refund will only be arranged if the product is returned to us and you have not damaged, used or worn the product.
13. Re-sizing
13.1 We offer one free re-sizing with every ring. Any further alterations will incur additional fees.
13.2
13.3 Enamelled rings and stone set rings cannot be resized the will require a fitting prior to enamelling or stone setting.[c1]
13.4 Complimentary resizing is valid within 2 months of purchase unless agreed otherwise in writing.
13.5 Please note that ring-sizing is subjective and ultimate responsibility lies with the customer to select their correct ring size.
14. Intellectual property
14.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.
14.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
15. Complaints
Should you wish to make a complaint, please contact us using the details on our website or write to us at our trading address.
16. Privacy policy
16.1 Cad-man is committed to preserving the privacy of all visitors to our site. We ensure all data for customers is stored in accordance with the General Data Protection Regulation (EU) 2016/679.
16.2 Your personal data will be used and processed in accordance with our Privacy and Cookies Policy
17. Our content
17.1 The content of our website is for your general information and use only and is subject to change without notice.
17.2 The information, content or opinions given on our website are purely subjective and we cannot guarantee their fitness for purpose or accuracy.
17.3 We will not be held liable for any failure of software during a purchase or at any time whilst using our site.
17.4 In the event that an item is sold on our premises at the same time as it (being the same item) is sold online, we reserve the right to cancel the internet sale without liability.
17.5 We make every effort to keep our website up and running smoothly however we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
18. Third Party Content
18.1 We may provide links to webpages and other content of third parties as a service to those interested in this information. We do not monitor nor do we have any control over these sites or content nor do we endorse, recommend or guarantee their accuracy or completeness.
18.2 Use of any third-party content or webpages will be at your own risk.
19. Liability
19.1 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including reasonable legal fees, arising out of any breach of these Ts&Cs by you or by any other person accessing the website using your account and/or your personal information
19.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.
19.3 We must be given a reasonable period of time to remedy any matter which we are liable for before you incur any costs in remedying the matter yourself.
19.4 Under no circumstance (including our own negligence) will we be liable for any:
a. economic losses (including, without limit, loss of revenues, income, profits, contracts, business or anticipated savings)
b. loss of goodwill or reputation
c. special, indirect or consequential losses
d. damage to, or loss of, data (even if we have been advised of the possibility of such losses)
19.5 Nothing in these terms and conditions shall exclude or limit our liability for:
a. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977)
b. fraud
c. misrepresentation as to a fundamental matter
d. any liability which cannot be excluded or limited under applicable law
20. Events outside our control
20.1 We will not be liable responsible for any failure to perform, or delay in performance of, any of our obligations under a contract which are caused by an event outside our control.
20.2 Such an event includes but is not limited to:
a. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
b. Strikes, lock-outs or other industrial action;
c. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
e. Impossibility of the use of public or private telecommunications networks; and
f. The acts, decrees, legislation, regulations or restrictions of any government.
20.3 Our obligations under any contract will be deemed to be suspended for the duration of an event outside our control.
20.4 We will use reasonable endeavours to find a solution by which our obligations under the contract can be performed despite the event outside our control.
21. Transfer of rights and obligations
21.1 We may transfer our rights and obligations under these terms to another organisation.
21.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing
22. Third party rights
22.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
22.2 Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms
23. Severability
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
24. Waiver
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
25. Law and jurisdiction
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
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